Order Information

Item #1

Reason for Return

Denimrack wants you to be completely satisfied with your purchase. Returns are accepted within 21 days from receipt of items that HAVE NOT BEEN WORN, ALTERED, OR WASHED, and with all original tags attached.

DENIMRACK NOW OFFERS FREE RETURNS ON ALL STYLES. THIS DOES NOT INCLUDE CLEARANCE ITEMS AS THEY ARE NOT RETURNABLE.

  • NON-SALE MERCHANDISE may be returned within 21 days from receipt of item.
  • SALE MERCHANDISE may be returned for a store credit only and must be returned within 21 days. (NOTE: A SALE Item is a discount 30% or less)
  • CLEARANCE MERCHANDISE is NON-REFUNDABLE. (NOTE: CLEARANCE merchandise is a discount greater than 30%).

To make a return, fill out our online return form and submit

Please be sure to fill out all of the information on the return form. After your return request is received and processed, you will receive a pre-paid return shipping label that will be sent to you via e-mail. Denimrack will refund the full purchase price of the jeans once the item has been received and inspected at our fulfillment center.

Please send all returns to:
Denimrack
19 Congress St
Portsmouth NH 03801

Please use original box and wrapping the product arrived in, if in acceptable condition.

Denimrack will refund the full purchase price of the jeans and all shipping charges:

  • If the wrong item was shipped to you
  • A defective product was shipped to you
  • All claims of problem orders must be made within 5 days of receipt.

Exchange Policy

In the event you need to make an exchange for a different size, simply place a new order for the correct size and return the other one. This will speed the process of getting you the correct size by not waiting for the return to process before your correct size is on it's way to you.

When do I get my credit

Once your package has been received at denimrack.com, your refund will be processed in the original form of payment within five business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from denimrack.com.

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Why Denimrack
Denimrack is an online store created by a dedicated group of denim industry lovers with a great passion for helping people look great and feel even better about their denim.

Fashion is how you present yourself to the world. It's the statement of who you are and how you want others to see you. Your denim is a lifestyle choice. That's why we all need Denimrack. Denimrack allows you to build your own collection from the many choices and options in denim. Your collection can vary based on who you are and how you feel on any given day. A change in denim can be an instant change in attitude. Feel good about what you do by feeling good about what you wear. Denim is the sexy soul of fashion.....
  • Authenticity: is 100% guaranteed on all styles from all manufactures at all times
  • Free Shipping: orders over $100.00 (flat $5.00 rate on orders under $100.00)
  • Easy Returns: no questions asked
  • Price match: we will match our competitors' non-sale price
  • Dressing room:the first of its kind to allow you to do a style by style comparison from the many different companies we offer.Narrow your choice by moving as many styles of interest into your dressing room as you wish and take it from there
  • Find your fit: all styles are categorized based on fit through the fit model process. There are 5 main categories and a number of choices within each category, so it's easy to find exactly what you're looking for
  • Fit Model Process: all styles are tried on by our fit models to develop and verify our fit descriptions
  • Body Type: our buying team works very hard to find fit choices for all body types
  • Fully Stocked: same day shipping in most cases
  • Privacy: no information sharing
  • Denim Only: Denim is all we sell. We are focused on this area of the fashion industry and will continue in our quest to bring you everything denim.
  • Service: we have many years experience in both wholesale and retail within the fashion industry and have what it takes to guarantee your complete satisfaction.